Temno Privacy Policy

Last updated: October 5, 2026.

Who we are

Temno is operated by Wright Solutions Development, LLC ("Temno," "we," "us"). This policy covers the Temno website, Windows editor and optional hosted features. Contact us at support@temno.io or 2261 Market Street STE 18630, San Francisco, CA 94114 about privacy or account deletion.

Your editor and local files

The editor stores projects, imported media, previews, waveforms, search indexes, transcripts, conversation history and exports on your device or in locations you choose. Opening a local project alone does not upload its media to Temno. Hosted generation, transcription and chat send the content needed for those features as described below. Local MCP gives clients you connect access to the tools and project information they request; those clients may send information to their own providers. Their processing is governed by your arrangements with them.

Local preferences can contain your own API keys. The operating system protects saved Temno account sessions using its data-protection service; other local files and keys may use different storage. Local crash reports may include file paths, exception details and memory dumps. Temno does not currently provide an automatic cloud crash-report sender. Operating-system diagnostic settings apply separately. Update checks and downloads contact the configured update host, which receives your request and IP address. If you separately obtain a model from an external model-download site, that site's privacy policy governs your visit; local search does not upload your media to that site.

Accounts, security and email

We process your email address, authentication information, account and session identifiers and profile details to sign you in, secure your account and deliver service messages. When you choose third-party sign-in, the identity provider and our authentication provider exchange authentication information; your profile may include your name, email and profile image. To display an identity-provider profile image, the desktop may download it from the identity provider's image service, which receives the request and your IP address. Where password sign-in or account recovery is available, it uses our authentication provider.

Our accounts service processes verification and recovery information and temporarily stores encrypted session information. Our email delivery provider delivers account emails and receives the recipient address and message content, including any relevant link. Your mailbox provider also processes delivered messages. Browser login and recovery use necessary security cookies. Blocking them can prevent these flows.

Hosted media, transcription and chat

For generation or enhancement we process your prompt, settings and selected images, video or audio; file hashes and media properties; job status and provider identifiers; generated outputs; and usage and credit records. Our Gateway processes these requests and stores job information and temporary files using our database host. The model-hosting provider receives the generation request and can fetch the selected files to run your chosen model. Its serving partners and delivery networks may also process this content.

Transcription sends audio chunks, language and any supplied vocabulary hints through our model router to the provider serving the transcription model listed in Service providers. That serving provider can vary; transcription does not use the same provider-pinning and data-collection restrictions as hosted chat. Our Gateway also processes audio and text to produce word timings and speaker labels. These labels distinguish speakers within your transcript; they are not verified identities.

Hosted chat sends conversation messages and the project context used by the assistant, including tool arguments and results. This can contain media names, paths, transcripts or other information returned by editing tools. Our model router routes the request to the selected model provider. We store temporary conversation and execution content to resume the interaction, together with usage and credit information.

The media catalog includes the model families listed in Service providers. Availability changes. A model's creator is not necessarily its hosting provider: the model-hosting provider may host the model itself or route the request to a partner. The selected route determines which companies process the request. You can ask support about the route and recipients for a particular hosted job without sending us passwords or API keys.

Provider retention, security and data-use terms differ. Our chat routing requests restrictions on provider data collection. Restrictions on training and input/output logging are separate from provider retention; we do not promise that every model or audio endpoint has zero retention. The lifetime requested for a generated media file does not control every copy of its request payload or provider logs. Deleting Temno data does not by itself delete independently retained provider records. Relevant information is in the terms and data policies listed in Service providers and the selected provider's terms.

If you use your own API key, chat goes to the endpoint you configure (the default endpoint provider is listed in Service providers). Custom generation connections send requests and uploads to that configured service; the legacy HTTP connection can use a legacy editor service endpoint listed in Service providers. Your provider account and its terms govern that processing. Temno's hosted credit rules do not replace your direct provider charges. An assistant or connected MCP client can also request an import from an HTTPS media URL. Your device downloads that file, and its hosting site receives the request and your IP address; the imported copy may then be saved in your local project.

Payments, support and website use

When paid hosted features are available, our payment processor collects payment information through its checkout and customer portal. We exchange your email, customer/subscription identifiers, selected plan and transaction information with our payment processor, and keep subscription, invoice, credit and usage records. Our application credit tables do not store full card numbers or security codes. Our payment processor's privacy policy, listed in Service providers, describes its processing. Purchases are sold through Link, Stripe's merchant-of-record service: Link collects the billing address and tax details it needs for the sale and keeps its own order records under its privacy policy. If you ask Link to delete them, Link also cancels subscriptions sold through it.

We use our support mailbox to receive and manage support messages and attachments, including privacy or deletion requests. If we arrange a copy of your information, we verify the recipient and use a restricted delivery method. Our account and hosted-generation services run on infrastructure provided by our service host. Website and service hosts process IP addresses, timestamps, requested resources, errors and security information to deliver and secure services. Our website edge provider also measures visits to the Temno website with a script on its pages: the page viewed, the referring site, browser, operating system and device type, approximate country and page-load performance. It uses no cookies or other stored identifiers and does not keep your IP address for this measurement.

If you sign up for Temno news and launch updates, your subscription starts only after you confirm by email. The launch announcement is the first update we send. We store your address, signup status, where you signed up, the version of the consent wording you saw, and related times in Temno's database, hosted by our database provider. The website and apps cannot read the list. Our accounts service uses it to send mail, and authorized support staff use it only to handle your requests. We also keep hashes of confirmation tokens and send counts to manage confirmations and limit abuse. Our email delivery provider delivers confirmation and update emails from a separate Temno updates address and receives the recipient address and message content, including any relevant link. Your mailbox provider also processes delivered messages. Every update email includes a one-click unsubscribe option. Contact support@temno.io to unsubscribe, or to request access to or deletion of your email signup information. Access requests include your signup information and any recorded reason for stopping mail. After unsubscribing, you can sign up again, but rejoining requires a new email confirmation. If mail to an address is stopped because of a bounce, spam complaint or support block, a signup sends nothing until support lifts the block; you must then sign up and confirm again. Unsubscribing from optional updates does not stop necessary account or security messages.

Why we use information and who can receive it

We use information to provide the functions you request, authenticate you, run and meter hosted jobs, process purchases, answer support requests, prevent abuse and meet applicable legal obligations. Necessary service cookies support authentication. We do not sell your personal information or share it for cross-context behavioral advertising, and we do not use advertising trackers on the Temno website. We use sensitive account information for the requested service, security and legal obligations, rather than to infer personal characteristics for advertising.

Service providers described above process information for these functions. Payment and identity providers may also act for their own legal, security or account purposes. Information may be disclosed when legally required, to investigate abuse or protect rights, or as part of a business transfer subject to applicable law and notice requirements. Access by our operators is limited to support, security, administration and other necessary service purposes.

Where data-protection law requires a lawful basis, we rely on performing our agreement for requested features, legal obligations for required records, legitimate interests in security and reliable operation where permitted, and consent where required. You may withdraw consent without affecting the lawfulness of prior processing. Temno operates from the United States; our providers may process information in the United States and other countries outside your country. Where applicable law requires transfer safeguards, we use the required safeguards for that transfer. Contact support for information about the arrangements relevant to your request.

How long information stays

We keep information for the relevant service purpose and permitted exceptions described below. Different categories have different lifecycles; expiration of a download does not erase every associated record.

Cleanup is scheduled work. Delays, failures, active-job settlement and retries can mean physical deletion occurs after a content deadline. Retention decisions consider the data's purpose, sensitivity, an open support or security matter, mandatory recordkeeping and deletion requests. We remove or de-identify information when its purpose and any justified exception have ended. For information about a particular record or exception, contact support.

Your choices and account deletion

You can use local editing without hosted features, choose which content to submit, manage local files, and contact support@temno.io or the mailing address above to request access, correction, a copy of your information or account deletion. For deletion, send "Delete my Temno account" from the account email when possible. Do not send passwords, API keys or payment-card details. We verify requests proportionately and explain any permitted exceptions.

Depending on applicable law, you may also have rights to object, restrict processing, withdraw consent, opt out of covered sale/sharing or targeted advertising, limit covered uses of sensitive information, appeal a decision or complain to a data-protection authority. We do not penalize you for exercising applicable privacy rights. To request review of a privacy decision, contact support with the case reference and the reason for your appeal. An authorized agent may contact us; we may verify their authority and your identity or ask you to confirm the request directly where permitted. We respond within the time required by the law applicable to your request.

When we process a verified account-deletion request, we remove hosted access and delete the account's hosted jobs and files. We also address the customer profile and saved payment methods held for Temno by our payment processor; any retained billing records are identified separately. We retain only records justified by an applicable exception, such as legally required accounting evidence, for the corresponding period. We describe those exceptions in the response. Deletion does not erase files on your device, messages in your mailbox or copies independently retained by third parties.

Age, security and changes

Hosted accounts are intended for adults aged 18 or older. Contact us if you believe a child has provided information. We use access controls and encrypted connections, but no system can promise perfect security. We update this policy as practices change, revise its date and provide additional notice where required before a material new use of information.

Service providers

The names below identify the roles described in the policy, including optional user-selected services and model creators that are not necessarily the companies hosting a model.

Providers can change, and we update this table when they do. The role descriptions and the policy's points about model creators versus hosts, selected routes and independently retained provider copies continue to apply.